long, sorted and confusing.

Our roof is leaking.
Again.
For the third time since the roofers first came out to look at it.
RIDICULOUS~

When we bought this house a year ago (crazy!), we had a home warranty that was paid for by the lender. It covers basic things, such as roofing and doesn't cover other basic things (such as plaster/lathe/wood damages caused by leak in the roof. They don't cover secondary damages - just the ones done by the contractors).
Our roof near the bathroom has been leaking since we had the great melt of large amounts of snow a few months (!) ago...February, maybe? We went online on March 1 (merely 4 days before our warranty was up) and put in two contract service requests - one for the roof and one for electrical things and broken garage door openers.

THE ROOF:
They sent a company from INDIANA to look at the roof. They came, knocked a few nails back in and put some sealant around it. It rained two days later and it leaked some more. We called the roofing company back, they came back out and attempted to fix the leak. They called us (we were both at the chiropractor's office and couldn't get home in time to meet the guys) and told us that the roof was fixed and that they would have to wait to test it because we weren't home to approve it. Fine.
That was two weeks ago...it has rained since then and it didn't leak. PRAISE GOD!

Until sometime late last night/early this morning. This is when I thanked God for not letting the roof cave in but being more than slightly upset that my floor was soaked.

It's been raining since about 10pm last night. We were just heading to bed around 12:30 when the power went out. We heard a loud pop and the power was gone. Caleb got up and went to get his cell - he went downstairs and didn't say anything about the roof leaking. We both eventually fell asleep, only to wake up at 5:30 with no power. We drifted in and out of sleep until the power came back on at 6:30. I ran downstairs because I had to use the bathroom. Badly. I step right into the small room where the leak is (a small entry-way type area outside of our downstairs bathroom) and hear water dripping. In my still groggy state of mind, I think, "Oh great, the cat is peeing/vomiting on the floor..." I flipped the switch on the light only to find that the roof is leaking. Leaking hard and worse than before. My carpet is now soaked and I'm mad.

So, I will be calling the roofing company again today, as well as the Home Warranty Company to complain.

ELECTRICAL WORK:
This, in addition to the electrical work. Long story shortened (I have to clean house and get dressed before my doctor's appointment - another story. another day):

We had put in the service request on March 1. We got a confirmation email stating that the contractor (a well known and large electrical company in the area) would be contacting us.
Two weeks went by with no noise from them, so we call the Home Warranty, who called the electrical company. They never received the service request. The request is re-submitted but the contractor never does call us, so we get the request canceled (after receiving an online survey about their service!) and a new one is sent out. The home warranty people call the company and we do a three-way conference call, in which the guy tells me that he will be there the following day to look at the garage door and electrical work in the house. He ends up coming later that afternoon (two days ago?) and takes one look at the garage and says, "Oh yeah, that's an easy fix. Just some new gears and you're good". Nice! He then looks at the work in the house and he says, "Um..this is really out of my realm. I CAN do it, but you'd be better off with an electrician" I thanked him and made a note to call the warranty people the following day.

Now we come to Wednesday. The guy returns and immediately starts to work on the garage, fixing it so that it works without using a stick through a broken window (don't ask) or doing it manually AND he got us two working remotes. Sweet, no?
While he's working, Caleb is home for lunch and reminds me to call the home warranty place. So I do. And the guy on the phone is not a happy man. He gets very annoyed and upset when I relay the information about the garage door guy not being able/feel comfortable doing the electrical work. Told the warranty guy AND the garage door guy that I am thankful that the garage door guy was honest and up front with this - I don't want this man hurting himself, us or the house trying to do something he's not comfortable with. The warranty guy is mad and tells me that he's going to call the garage door guy - puts me on hold to do so. Returns to tell me no answer - to which I told him that the guy is outside in my garage, WORKING. The home warranty man then demands to talk to him. OH NO- I am NOT the middle man here. I told the warranty man that the garage man is working, busy and he needs to be contacted at.his.place.of.business.
Warranty man agrees reluctantly, tells me they'll send someone new out for the in-house electrical work and hangs up. NOT IMPRESSED.
Upon paying the man, we thanked him and he tells us that this particular home warranty company is a royal pain to deal with.
Our Realtor just told me the same thing the other day.

Wonderful.


If you've read this far, you're spectacular and you should win a prize...not sure what - I have some stale Peeps from Christmas... I don't really expect anyone to read this - a) it's super long and I'm doing it more for documentation purposes than anything else and b) I haven't posted in FOREVER and it was bound to happen.

I apologize for the length of the post. Maybe my other posts won't be nearly as long.

You're hoping, right?